Privacy Policy

Introduction

caratorrid ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website caratorrid.com and use our services.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Fill out inquiry forms on our website
• Contact us via email
• Rent equipment or book services
• Subscribe to our communications

This information may include:

• Name and contact details
• Email address
• Delivery address
• Project information
• Payment information

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device, including:

• IP address
• Browser type and version
• Pages visited and time spent on pages
• Referring website addresses
• Device information

How We Use Your Information

We use the information we collect to:

• Process and fulfill equipment rental requests
• Communicate with you about your bookings
• Respond to your inquiries and provide customer support
• Send you technical notices and updates
• Improve our website and services
• Comply with legal obligations

Legal Basis for Processing

We process your personal information based on:

• Contract performance: To fulfill our rental agreements and provide services
• Legitimate interests: To improve our services and communicate effectively
• Consent: Where you have provided explicit consent for specific processing activities
• Legal obligations: To comply with applicable laws and regulations

Data Sharing and Disclosure

We do not sell your personal information. We may share your information with:

• Service providers: Third parties who assist us in operating our business (payment processors, delivery services)
• Legal requirements: When required by law or to protect our rights
• Business transfers: In connection with any merger, sale, or transfer of our business

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Rental records are typically retained for 7 years for accounting and legal purposes.

Your Rights

Under data protection laws, you have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your information
• Object to processing of your information
• Request restriction of processing
• Data portability
• Withdraw consent at any time

To exercise these rights, please contact us at [email protected].

Cookies

Our website uses cookies to enhance your browsing experience. For detailed information about our cookie usage, please see our Cookies Policy.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on this page with an updated revision date.

Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

caratorrid
Unit 14, Riverside Studios
142 Mare Street
London E8 3RH
United Kingdom
Email: [email protected]