Get in Touch

Questions about equipment or availability? We're here to help.

Contact Information

Email

[email protected]

We typically respond within 4 hours during business hours.

Location

caratorrid Equipment Services
Unit 14, Riverside Studios
142 Mare Street
London E8 3RH
United Kingdom

Working Hours

Monday - Friday: 9:00 AM - 6:00 PM
Saturday: 10:00 AM - 4:00 PM
Sunday: Closed

Equipment pickup and drop-off available during working hours. Outside-hours delivery can be arranged for active rentals.

What to Include in Your Email

To help us respond quickly, please include:

  • Your project type (podcast, video, filming service, etc.)
  • Preferred rental dates or timeline
  • Number of people being recorded (if applicable)
  • Your recording location or setup space
  • Any specific equipment requirements

Common Questions

Do you deliver outside London?

We can arrange delivery throughout the UK for extended rentals. Additional delivery fees apply based on distance.

Can I pick up equipment instead of delivery?

Yes, pickup is available during our working hours. Let us know when you book.

What if I need equipment urgently?

Contact us by email. If equipment is available, we can often deliver same-day within London for urgent projects.

Do you offer technical support during rentals?

Yes, all rentals include email and phone support throughout your rental period.

Visit Our Facility

Want to see equipment before renting? We welcome visits by appointment. Email us to schedule a time to tour our facility and discuss your project in person.

Our space includes demonstration areas where you can test different microphone setups and see equipment configurations in action.